Billing & refund policy

Effective July 3, 2026

Nothing charges you without a fresh, deliberate purchase. Licenses and renewals are one-time payments. The only recurring product is Priority Support, and you can cancel it yourself.

Licenses never auto-renew

SourceVault Starter, Pro, and Team are one-time purchases. Your license key is perpetual: the version you install keeps working forever, whether or not you ever pay us again.

Each purchase includes 12 months of updates: your key unlocks every SourceVault release published during that year, permanently. After the year, your installed version keeps working, and upgrading to newer releases requires a renewal (Starter $550, Pro $1,550, well under list price). Renewing is always your choice. We never charge you automatically, and not renewing is a fully supported way to use SourceVault.

Upgrading your plan

Starting small is safe. If you're on Starter and later want Pro features (Multi-repo Ask, up to 15 sources), upgrade at any time for the difference in list prices, so you never pay for the same tier twice. Use the upgrade page (also linked from the Multi-repo Ask setting in your dashboard): enter the email your Starter license was purchased with, and your new Pro key arrives by email right after checkout with a fresh 12-month updates window. Paste it over the old key in Settings → License. The upgrade purchase carries its own 14-day money-back guarantee. If you'd rather deal with a person, email support and we'll handle it directly.

14-day money-back guarantee

Any license purchase (new or renewal) can be refunded in full within 14 days of purchase. Email support@sourcevault.ai from your billing address and we'll process it, no questions asked. The free 7-day trial is there so you can evaluate before buying at all.

Priority Support subscription

Priority Support ($195/month) is our only recurring product. You can cancel it yourself at any time from the billing portal. Cancellation takes effect at the end of your current billing period: you keep support through the month you've paid for, and you're never charged again. We don't prorate partial months.

Managing your billing

Use the customer billing portal to view invoices, update your payment method, or cancel Priority Support. Log in with your billing email and Stripe sends you a secure sign-in link.

Lost your license key? Recover it any time using your billing email.

Team plans

Team licenses are sales-led: pricing, machine count, and terms are set per agreement and written into your invoice. The same perpetual-license model, 12-month updates window, and 14-day refund window apply unless your agreement says otherwise.

Questions about billing? Write to support@sourcevault.ai. Replies typically arrive within one business day, same-day for Priority Support subscribers.