Support

Which channel for what — pick the one that matches and you'll get the fastest answer.

Community help — fastest

Join the SourceVault Discord and post in the #install-help or #troubleshooting forums. Include your OS, SourceVault version, and npm run doctor output. Most setup problems are solved here, and past answers are searchable.

Email — guaranteed response

support@sourcevault.ai for licensing, billing, refunds, and anything involving your account. Community support is best-effort; email is the channel we commit to answering.

Bug reports

Confirmed bugs are tracked publicly in the issue tracker — search existing issues before filing, and use the bug-report template.

Lost license key

Recover it instantly at sourcevault.ai/recover — the key is re-sent to your purchase email. No need to contact anyone.

Security disclosures

Email support@sourcevault.ai directly. Please never report vulnerabilities in Discord or the public tracker.